dbok is committed to providing a safe, fair, and enjoyable betting environment for all Bangladeshi players. Our responsible gaming tools, age restrictions, and support resources are here to ensure that gambling always remains a form of entertainment — never a source of harm.
At dbok, we believe that online betting and casino gaming are legitimate, enjoyable entertainment activities — but only when approached in a responsible, informed manner. The vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh enjoy dbok's cricket betting, live casino games, slots, and fishing games without any issues. However, we recognise that for a small number of people, gambling can develop into a problem that affects their financial wellbeing, relationships, and mental health.
Our responsible gaming programme is built around four core principles: prevention, awareness, player tools, and access to support. We invest continuously in the tools, policies, and resources that allow every dbok player to stay in control of their gambling activity at all times.
This page explains the responsible gaming tools available on the dbok platform, the warning signs of problem gambling to watch for, a short self-assessment checklist, and how to reach dbok's support team or external help organisations if you feel gambling is no longer something you can control comfortably.
dbok uses automated monitoring systems that analyse player behaviour patterns — such as sudden increases in deposit frequency, rapid escalation of bet sizes, and irregular session durations — to identify players who may be showing early indicators of problem gambling. Where our systems flag a concern, our player protection team may proactively reach out to offer support and information about the responsible gaming tools available.
We also cooperate fully with self-exclusion requests processed through dbok's own platform. Once a self-exclusion order is active, it cannot be reversed for the duration of the chosen exclusion period — this is intentional, as research consistently shows that cooling-off periods are most effective when they cannot be easily cancelled under impulse.
dbok provides every registered player with a comprehensive suite of responsible gaming tools accessible directly from their account settings. No approval is required — you can activate any of these tools instantly at any time.
Set a maximum daily, weekly, or monthly deposit cap on your dbok account. Once a deposit limit is active, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours. Decreasing your limit takes effect straight away. Deposit limits are the most effective first step in managing your gambling spend and are strongly recommended for all players who want to stay within a defined budget.
In addition to deposit limits, dbok allows players to set a maximum loss threshold over a defined period. When the threshold is reached, further betting is suspended for the remainder of the period. Loss limits work alongside deposit limits to give you a complete picture of your net gambling expenditure, helping prevent sessions from escalating beyond comfortable levels without you realising.
Set a maximum continuous session duration for your dbok account. When your session reaches the limit you have configured, the platform will display a prominent notification reminding you that your session limit has been reached and prompting you to take a break. You may choose to log out or, if you have not set an automatic logout, continue with awareness that your limit has been reached. Sessions longer than 60 minutes without a break are actively discouraged.
If you feel you need a short break from gambling but are not ready to commit to a full self-exclusion, the cooling-off feature allows you to pause your dbok account for 24 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in, place bets, or make deposits. The cooling-off period cannot be cancelled once activated, so use it as a firm commitment to yourself to step back and reassess your gambling habits.
Self-exclusion is the most powerful responsible gaming tool available on dbok. You can exclude yourself from the platform for 3 months, 6 months, 1 year, or permanently. Once a self-exclusion is active, it is irrevocable for the full duration of the chosen period — even if you change your mind or feel that the problem is resolved. dbok will also suppress any marketing communications to excluded players for the duration of the exclusion. Permanent self-exclusion results in full account closure.
Every dbok player can access a full account activity statement at any time from the account dashboard. Activity statements show your full deposit history, withdrawal history, net betting outcomes, bonus activity, and session durations over any defined period. Reviewing your activity statement regularly is a healthy habit that keeps you fully informed of the actual cost of your gambling activity, removing any guesswork about where your balance has gone.
Problem gambling rarely appears suddenly — it typically develops gradually over time. The following are recognised behavioural warning signs that gambling may be becoming harmful. If you identify with three or more of these indicators, we strongly recommend using our self-exclusion tool and seeking professional support.
Chasing Losses: Returning to gambling specifically to try to win back money lost in a previous session, rather than for entertainment. This is the most widely recognised early indicator of problem gambling.
Spending More Than Intended: Regularly exceeding the budget you set for yourself before a session, or finding that your deposit amounts have gradually escalated over time without a conscious decision to increase them.
Preoccupation With Gambling: Thinking about gambling frequently when not actively gambling — planning your next session, replaying past bets, or feeling restless or irritable when you are unable to gamble.
Gambling to Escape Problems: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or difficult life circumstances, rather than as a form of leisure entertainment.
Concealing Gambling Activity: Hiding your gambling from family members, lying about the amount of money spent, or feeling shame or guilt about your gambling behaviour.
Borrowing Money to Gamble: Taking loans, borrowing from friends or family, using credit cards, or selling personal possessions in order to fund gambling activity.
Neglecting Responsibilities: Missing work, neglecting family commitments, or withdrawing from social activities in order to spend more time gambling or to avoid situations where gambling losses might be discussed.
Failed Attempts to Stop: Having previously tried to cut back on or stop gambling and finding that you were unable to maintain the intention, or experiencing strong urges to resume shortly after stopping.
The following questions are adapted from widely used responsible gaming screening tools. Answer honestly — this checklist is for your own awareness only and is not stored or monitored by dbok. If you answer "yes" to two or more questions, consider using our cooling-off or self-exclusion tools and reaching out for support.
Have you ever gambled with money that was intended for essential expenses such as rent, food, utilities, or family needs?
Do you find yourself gambling for longer periods or with larger amounts than you originally planned when you started a session?
Have you ever felt irritable, anxious, or depressed when you were not able to gamble, or when you tried to reduce or stop gambling?
Have you ever lied to a family member, friend, or colleague about how much time or money you have spent on gambling?
Have you returned to gambling the day after a loss with the specific intention of recovering the money you lost?
Has gambling caused you to miss work, important family events, study commitments, or other responsibilities in the past 12 months?
Have you ever borrowed money, sold belongings, or used savings that were set aside for another purpose in order to fund gambling?
Do you feel that gambling occupies a disproportionate amount of your thinking during times when you are not actively gambling?
Six pillars underpin everything dbok does to protect players and promote safe gambling across Bangladesh.
Every dbok account undergoes mandatory KYC age verification before deposits and withdrawals are enabled. Players must confirm they are 18 years of age or older, providing valid identification documents. No exceptions are made. Underage accounts are closed immediately upon discovery and reported in accordance with applicable obligations.
dbok's backend systems continuously monitor player activity for behavioural patterns associated with problem gambling — including rapid deposit escalation, unusually long sessions, high loss-to-deposit ratios, and sudden changes in betting patterns. Where concerning patterns are detected, our player protection team reviews the account and may reach out to offer resources.
dbok's self-exclusion system is designed to be firm. Once activated, a self-exclusion cannot be cancelled during the chosen period — not even by contacting support. This removes the option to act on a momentary impulse to reverse the decision. We believe this design is more effective than reversible exclusion systems and is consistent with best practice in responsible gambling provision.
Players who have activated a cooling-off period or self-exclusion are automatically removed from all dbok marketing communications, including promotional emails, SMS campaigns, bonus offers, and in-platform notifications. We do not contact excluded players with gambling incentives under any circumstances during the exclusion period.
dbok is committed to making responsible gaming information highly visible and accessible on the platform — not buried in terms and conditions. This page, along with responsible gaming notices on the registration flow, the login page, and the deposit screen, ensures that every player has ongoing access to the information they need to make informed decisions about their gambling activity.
dbok's player support team is available around the clock, every day of the year, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. If you need to talk to someone about a gambling concern, activate a tool, request account history, or close your account, our team is reachable at [email protected] and will respond promptly and with complete discretion.
You are never alone. Whether you want to speak to the dbok support team directly or seek independent professional guidance, the following resources are available to you.
Our dedicated player protection team handles responsible gaming requests with compassion and full discretion. Available 24/7 — no appointment needed.
If you are not ready to contact a formal service, start by opening up to a trusted friend, family member, or colleague about what you are experiencing. Talking is the first step towards getting better.
A licensed counsellor, psychologist, or psychiatrist can provide structured cognitive-behavioural therapy (CBT) and other evidence-based treatments that have high success rates for gambling disorders.
Gamblers Anonymous and similar peer support communities provide a non-judgmental environment where people with gambling problems can share experiences and support each other through recovery.
dbok is here for players who enjoy betting as entertainment. Explore our games responsibly — and remember, our support team is always just an email away if you ever need help.